I'm having issues with my video tour

Updated 8 months ago by Lucas Jaramillo

If you are at a property and having issues with your live video tour, follow these steps to try and reconnect with the lead:

  1. If you are having issues with the video tour, call the lead right away.
  2. When you connect with the lead, coordinate with them to switch to either FaceTime or WhatsApp to continue the tour.
  3. If you are still running into reception issues and the other apps aren't working, please apologize to the lead and mark the tour as a 'Technical Issue.'
  4. After you've submitted your report, text Showdigs Support to report any issues you had with the video tour.

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