I'm having issues with my video tour
If you are at a property and having issues with your live video tour, follow these steps to try and reconnect with the lead:
- If you are having issues with the video tour, call the lead right away.
- When you connect with the lead, coordinate with them to switch to either FaceTime or WhatsApp to continue the tour.
- If you are still running into reception issues and the other apps aren't working, please apologize to the lead and mark the tour as a 'Technical Issue.'
- After you've submitted your report, text Showdigs Support to report any issues you had with the video tour.
